Privacy Policy

Last Updated: 10/7/24

Worxweb Solutions LLC ("we", "us", "our", or "Worxweb") is committed to protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information when you use our Service and informs you of your privacy rights and protections under the law.

We use your Personal Data to provide and enhance our Service. By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy.

INTERPRETATION AND DEFINITIONS

Definitions

For the purposes of this Privacy Policy:

  • Service refers to the Application or website provided by Worxweb Solutions, through which customers can access our services.
  • Personal Data is any information that relates to an identifiable individual.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

COLLECTING AND USING YOUR PERSONAL DATA

Worxweb Solutions may collect various types of data from different sources across the Service, including but not limited to SMS, video and audio calls, answers to screenings, applications, and interactions through the website or other portals collectively referred to as the "Application". This data may be stored, processed, and analyzed for purposes including, but not limited to, training and improving AI models and enhancing the quality of the Service.

Types of Data Collected

Personal Data: We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

Usage Data: Usage Data is collected automatically when using the Service, including through recorded phone calls and transcriptions, interactions through SMS, and other communications.

USE OF YOUR PERSONAL DATA

Worxweb will use Personal Data for the following purposes:

  • AI Model Training and Enhancement: Data collected may be used to train, develop, and enhance artificial intelligence models to improve the quality of our services and automate features like recruitment matching and prescreening processes.
  • Recording and Analysis: We may record audio or video calls and use transcriptions of such communications for quality assurance, training, and analysis purposes.
  • To provide and maintain our Service: Including monitoring the usage of our Service and managing your account.
  • To contact You: To communicate with you by email, telephone calls, SMS, or other electronic communication regarding updates, promotional offers, and information about goods, services, and events we offer, related to those you have already purchased or inquired about unless you have opted not to receive such information.
  • Referral Program: If you participate in our referral program, we will use the information you provide to manage and operate the program, including tracking the successful referrals and issuing rewards. This might involve sharing your information with third-party service providers or partners involved in the referral program.
  • To share with Third Parties: We reserve the right to share this data with third-party contractors, affiliates, or partners as part of our business operations, including for marketing, analytics, or other commercial purposes.
  • For Business Communications: We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

SHARING YOUR PERSONAL DATA

We may share your data with third-party vendors, service providers, contractors, or agents ("Service Providers") who perform services for us or on our behalf and require access to such information to do that work. This may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

Additionally, we may share or sell your data with third-party contractors, affiliates, or partners for research, analysis, or marketing purposes, including partners and affiliates not directly related to your current engagement with Worxweb Solutions. We may also disclose your data to comply with legal requirements or protect our rights and property.

COMMUNICATION PREFERENCES

Worxweb may contact you via text, email, or call to inform you about services we offer, including those beyond the scope of services you have purchased. By agreeing to this Privacy Policy, you consent to such communications.

DATA RETENTION

Worxweb will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and in compliance with our legal obligations. Usage Data may be retained longer for purposes of enhancing our services or research.

YOUR PRIVACY RIGHTS

You have the right to access, correct, amend, or delete your Personal Data. Please contact us if you wish to exercise these rights. Note that deleting certain data may affect our ability to provide you with continued service.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or change our Privacy Policy at any time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions or concerns about our Privacy Policy, please contact us at support@worxwebsolutions.com.